Returns Policy

Mill Hill Music Complex Online Shop Returns Policy

Thank you for shopping at Mill Hill Music Complex's Online Shop. We want you to be completely satisfied with your purchase. If you need to return an item, please review our returns policy below.

Returns

  • Time Frame: You have 14 calendar days to return an item from the date you received it.
  • Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be in the original packaging.
  • Proof of Purchase: Your item needs to have the receipt or proof of purchase.

Non-Returnable Items

Certain items cannot be returned. These include:

  • Gift cards
  • Downloadable software products
  • Please contact us if you have questions about your specific item.

Process

To initiate a return, please follow these steps:

  1. Email us at enquiries@millhillmusic.co.uk with your order number and reason for the return.
  2. Wait for our response. We will provide instructions on where to send returned goods.
  3. Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once we receive your item, we will inspect it and notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

If your item is defective or damaged, we are happy to exchange the product for the same item. Please follow the return process mentioned above to exchange a defective item.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at enquiries@millhillmusic.co.uk.

We appreciate your business and want to make sure you have a positive experience with us. Thank you for understanding our returns policy.